Standard agreements and compliance

Managing your Premium Services

To help you understand and manage your use of Premium services please download the brochure below.

Download Premium Services brochure.

Managing age restricted content on your mobile and the internet

This brochure will help you understand what age restricted content is and how you can protect your children from viewing inappropriate content on a mobile (through Premium Services or the internet), or on a computer connected to the internet.

Download Age Restricted Content brochure.

Calling number display

A 'Help docs' page has been set up to provide you with information about what 'calling number display' is and how it works. For more information go here.

Service

Bendigo Community Telco does not offer Priority Assistance Services. SFOA Summary Section 4 Services, Priority Assistance for Life Threatening Medical conditions (ACIF C609:2007) section 4.10.7

Standard Form of Agreement (revised as of 1st Sept 2010) and policy documents

In accordance with statutory and regulatory compliance regimes, please find below links to Bendigo Community Telco's Standard Form of Agreement (SFOA) documents, Acceptable Use policies, Schedule of Charges, Standard Policies, and links to the Customer Service Guarantee.

SFOA Summary (PDF 48.58kb)
SFOA Complete (PDF 278.42kb)
Schedule of Charges (PDF 76.58kb)
Acceptable Use Policy (PDF 58.34kb)
Telecommunications Service Book (PDF 475.51kb)

Customer Service Guarantee

For our customer service guarantee, please refer to the

Australian Communications and Media Authority website

This site uses the Adobe Reader to view files. Download the reader here